New Metric High Back Lounge Office Chair

What is the return policy?
We accept returns within 30 days of purchase. The item must be in its original condition and packaging to be accepted for a return.

Do I have to pay for return shipping?
Yes, customers are responsible for return shipping costs unless the item is damaged or defective upon receipt.

How do I initiate a return?
To initiate a return, please contact our customer service team with your order number and the reason for the return. They will provide you with a return authorisation and shipping instructions. They will require photographic evidence of any defects.

When will I receive my refund?
Once we receive and inspect the returned item/s, we will process your refund. The refund will be credited to your original method of payment within 5-7 business days.