What is the return policy?
We accept returns within 30 days of purchase. The item must be in its original condition and packaging to be accepted for a return.
Do I have to pay for return shipping?
Yes, customers are responsible for return shipping costs unless the item is damaged or defective upon receipt.
How do I initiate a return?
To initiate a return, please contact our customer service team with your order number and the reason for the return. They will provide you with a return authorisation and shipping instructions. They will require photographic evidence of any defects.
When will I receive my refund?
Once we receive and inspect the returned item/s, we will process your refund. The refund will be credited to your original method of payment within 5-7 business days.
